Returns & Exchanges

Change of Mind

We are not required to offer a refund or exchange if you simply change your mind, but we're happy to help where we can.

If you'd like to return an item because it's not quite right, you can return it for a store credit, provided:

  • It's within 30 days of delivery
  • The item is unused, in its original condition and packaging

Return shipping is at your own cost, and is non-refundable.

To start a change-of-mind return, email support@thefunctionalteacher.com.au with:

  • Full name
  • Order number
  • Email used at checkout
  • Reason for return

We'll get back to you within 1–2 business days with the next steps.
Damaged or Faulty Items

Oh no! Let's get this sorted for you as quickly as possible.

Under the Australian Consumer Law, you're entitled to a refund, replacement, or repair if an item has a major problem - for example, if it's unsafe, significantly different from what was described, or doesn't work as it should and can't easily be fixed. If the problem is minor, we'll repair the item within a reasonable time; if we can't, you can choose a refund or replacement instead.

Please email us at support@thefunctionalteacher.com.au and be sure to include:

  1. Your order number
  2. A description of the damage or fault
  3. Photos showing the item and the issue

Having this information upfront helps us resolve it faster. Please also hold onto your proof of purchase (e.g. your order confirmation email).
Incorrect or Missing Items

Missing something from your order, or received the wrong item? No worries - we'll fix it fast.

Please email us at support@thefunctionalteacher.com.au with:

  • Your order number
  • A description of what's incorrect or missing
  • Photos of what you received (if applicable)

The more detail you include, the faster we can make it right.
Late or Missing Refunds

If you haven't received your refund yet:

  1. Double-check your bank account again
  2. Contact your credit card company - it can take some time before a refund is officially posted
  3. Contact your bank - there's often a processing delay on their end too

If you've done all of this and still haven't received your refund, please contact us at support@thefunctionalteacher.com.au.
Shipping your Return

If you need to return a product, please email support@thefunctionalteacher.com.au first so we can confirm the details and provide a return address.

You'll be responsible for your own return shipping costs, and these are non-refundable. For items over $75, we'd recommend using a trackable shipping service or purchase shipping insurance, as we can't guarantee we'll receive a returned item that isn't tracked.